Communicate with C.A.R.E.® emphasizes the use of empathetic communication during every interaction and provides a framework for addressing disappointment. During this highly interactive class, participants will discuss their role in delivering an exceptional experience as well as learn and practice the steps of the Communicate with C.A.R.E.® model.
The C.A.R.E.® model emphasizes the role every caregiver plays in the customer experience and teaches the skills to:
After attending the Communicate with C.A.R.E.® class, participants will be able to:
The C.A.R.E.® Class can be taught in one of two ways. We can come in and do the training, or, we recommend, employing our successful train-the-trainer model. This model allows you to train on your schedule and creates built-in program champions from the start. Click here to learn more about our successful train-the-trainer model.
Every employee plays a role in creating an exceptional customer experience. Contact us to learn more about Communicate with C.A.R.E.® and the impact it can have on your culture.
It was so valuable to have an open discussion with employees from every discipline so we can take ownership of our service and build a team rapport to ensure everyone is working toward great service.
— C.A.R.E. Class Attendee
©2015 SANTALUCIA GROUP, LLC
Igniting passion and purpose to improve the healthcare experience.