Santalucia Group, LLC

About Us


Why Bother?


Role models for sustaining the skills

C.A.R.E. Coaches are service superstars who embody the mission of your organization and demonstrate effective and consistent use of the Communicate with C.A.R.E.® model. We work with these individuals during a three-hour training session to teach them the skills necessary to support their peers in using the model and demonstrating exceptional service excellence. Specifically, coaches will:

  • Serve as mentors and resources by providing advice and alternatives as it relates to using Communicate with C.A.R.E.® and delivering exceptional service.
  • Give respectful, constructive feedback when observing interactions that don't meet your organization's service expectations.
  • Provide specific and timely feedback when observing interactions that meet (and exceed) your organization's service expectations.


Every employee plays an important role in creating meaningful experience for patients, families, visitors and staff. Sustaining skills learned by utilizing C.A.R.E. Coaches compliments the complete series and program.


Contact us for more information on how Communicate with C.A.R.E.® can positively impact your organization's experience.

Our Services

I now feel equipped to help others who may be struggling with C.A.R.E.® in a respectful and productive way.

—  C.A.R.E. Coaches Attendee

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Igniting passion and purpose to improve the healthcare experience.