C.A.R.E. Coaches are service superstars who embody the mission of your organization and demonstrate effective and consistent use of the Communicate with C.A.R.E.® model. We work with these individuals during a three-hour training session to teach them the skills necessary to support their peers in using the model and demonstrating exceptional service excellence. Specifically, coaches will:
Every employee plays an important role in creating meaningful experience for patients, families, visitors and staff. Sustaining skills learned by utilizing C.A.R.E. Coaches compliments the complete series and program.
Contact us for more information on how Communicate with C.A.R.E.® can positively impact your organization's experience.
I now feel equipped to help others who may be struggling with C.A.R.E.® in a respectful and productive way.
— C.A.R.E. Coaches Attendee
©2015 SANTALUCIA GROUP, LLC
Igniting passion and purpose to improve the healthcare experience.