Because every interaction matters.
When every employee embraces their power to make a difference in the lives of patients, families and coworkers, the organization's culture is transformed. Santalucia group believes that positive memories are shaped by employees’ ability to make emotional connections through empathetic communication. Our Communicate with C.A.R.E.® model encourages your employees to think of their roles as bigger than their tasks, teaches them how to communicate with empathy during every interaction and provides a framework for addressing disappointment.
The complete C.A.R.E.® program consists of:
Thank you for reminding us that our role is so important and we can all make a difference.
— C.A.R.E. Attendee
©2015 SANTALUCIA GROUP, LLC
Igniting passion and purpose to improve the healthcare experience.