Santalucia Group, LLC

About Us


Why Bother?


Learn how to ignite passion and purpose for every member of your team

Our Communicate with C.A.R.E.® program teaches your employee how to use empathetic communication during every interaction and provides a framework for addressing disappointment. The series of trainings within the program kicks off with I. C.A.R.E., a leadership training session for your entire leadership team that:


  • Introduces leaders to the Communicate with C.A.R.E.® communication model and the skills associated with it.
  • Addresses the leader's role in supporting the Communicate with C.A.R.E.® roll-out.
  • Includes information on the leader's role in creating and sustaining skills necessary for meaningful healthcare experiences.


Objectives for this session include:

  • Understanding the leader's critical role in the success of implementing Communicate with C.A.R.E.®
  • Learn and practice skills associated with Communicate with C.A.R.E.® as well as skills to lead advancements in the patient and employee experience.


Every single employee plays a role in creating an exceptional patient experience. And, it starts with leaders. Leaders set the tone for the organization. Their ability to role model behaviors and skills is essential. The I. C.A.R.E. leadership training session drives this point home by emphasizing the critical role of the leader and stressing the importance of senior leader's support of Communicate with C.A.R.E.® in order to ensure the program's success.


Contact us for more information on Communicate with C.A.R.E.® and its impact on your organization's cultures.

Our Services

This session was a great reminder that we are all human and when treated with respect, attitudes and behaviors will change for the better.

—  I. C.A.R.E. Attendee

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Igniting passion and purpose to improve the healthcare experience.