Our Communicate with C.A.R.E.® program teaches your employee how to use empathetic communication during every interaction and provides a framework for addressing disappointment. The series of trainings within the program kicks off with I. C.A.R.E., a leadership training session for your entire leadership team that:
Objectives for this session include:
Every single employee plays a role in creating an exceptional patient experience. And, it starts with leaders. Leaders set the tone for the organization. Their ability to role model behaviors and skills is essential. The I. C.A.R.E. leadership training session drives this point home by emphasizing the critical role of the leader and stressing the importance of senior leader's support of Communicate with C.A.R.E.® in order to ensure the program's success.
Contact us for more information on Communicate with C.A.R.E.® and its impact on your organization's cultures.
This session was a great reminder that we are all human and when treated with respect, attitudes and behaviors will change for the better.
— I. C.A.R.E. Attendee
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Igniting passion and purpose to improve the healthcare experience.