PATIENT ADVOCACY ASSESSMENT AND ALIGNMENT

Ensure your advocates meet the current demands and expectations of a more complex healthcare environment

Santalucia Group can help ensure that your patient advocates and their department meet the current demands and expectations of a more complex healthcare environment. In order to meet these demands, the role of the patient advocate must evolve from that of handling complaints to being an integral part of the patient experience strategy. Santalucia Group can help you get there by:

 

  • Assessing your current state and making recommendations to leverage the advocates role, expertise and data.
  • Providing professional development for advocates.
  • Aligning the patient advocate role and department with the overall patient experience strategy.

 

Contact us to learn how we can support your advocates.

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Igniting passion and purpose to improve the healthcare experience.