When you need another set of eyes and expert advice

Whether you are formalizing your patient experience strategy, looking for ways to maintain momentum of current efforts or challenged to take your organization’s patient experience to the next level, our patient experience assessment provides valuable insight along with realistic and creative recommendations to help you achieve your goals. Through focus groups, interviews, on-site observations and analysis of relevant data, Santalucia Group uncovers opportunities that you may be overlooking. We understand that there is no “silver bullet” to enhance the patient experience, so we help you hone in on the efforts that would be most impactful for your organization given where you are in your patient experience journey.


The output from the  patient experience assessment can be used in many ways, including:


  • Fueling the development of patient experience strategic plans.
  • Revamping the curriculum for service excellence training programs.
  • Restructuring patient experience roles for greater long-term impact.


Contact us to learn more about our comprehensive assessment...


Igniting passion and purpose to improve the healthcare experience.