Santalucia Group, LLC

About Us


Why Bother?


Let us bring passion and purpose to your next meeting or event.

At Santalucia Group, our passion for the patient experience shines through each and every customized presentation we do. Below is a sample from our more than 90 speaking engagements worldwide.


  • Empathy: A Tool for Patient Satisfaction, Service Recovery and Profitability
    Healthcare Financial Management Association
  • Accountability: The Foundation for Creating and Sustaining an Optimal Patient Experience
    Hospital for Special Surgery
  • The Leader's Role in Creating and Supporting A Patient Experience Culture
    The Beryl Institute Patient Experience Conference
  • Demonstrating Value Beyond Complaint Handling
    RL Solutions' RL Palooza


If you are looking for a knowledgeable and engaging speaker for your next meeting or event, please contact us.

Our Services

This session was real and engaging. I cannot wait to get back to my organization and implement some of these ideas! Thank you!

—  Conference Attendee

Contact Us


Igniting passion and purpose to improve the healthcare experience.