Santalucia Group, LLC



Toya Gorley, Director of Client Services, has more than 20 years of experience in the healthcare industry and a successful track record of working with healthcare executives, physicians and nursing staff to define and achieve specific business objectives.


Toya has a passion for improving the healthcare experience for patients and families. Her work in this area has included:

  • Developing and executing marketing plans to increase awareness and drive business to healthcare service lines.
  • Leading project teams to improve healthcare processes and procedures.
  • Leading the development of service training and education programs.
  • Teaching service excellence classes.
  • Collaborating with leaders in healthcare organizations to promote and ensure sustainable service cultures.


Toya earned a Bachelor of Science in Business Finance and Marketing from Miami University, Oxford, Ohio and a MBA from Baldwin-Wallace College in Berea, Ohio.


Contact Toya directly at

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Igniting passion and purpose to improve the healthcare experience.