Because patient experience is more than just being nice.
Our work has lead to both empirical and intangible evidence that patient experience is more than just being nice. When you invest in our expertise to create an exceptional patient experience, the following benefits emerge:
- Physicians who consistently demonstrate compassion and communicate with clarity and empathy receive less complaints and malpractice suits.
- Employees who are encouraged and supported to see their roles as bigger than their tasks become true ambassadors for their organizations.
- Employees who take individual ownership for the patient experience are more likely to report recurring breakdowns in service and safety events, and are more likely to participate in improvement efforts.
- Organizations with strong leaders are more apt to create a culture of empathy.
- Organizations with empathetic cultures have more engaged employees, more loyal patients and families and stronger bottom lines.
Contact us today, to learn how we can help.
©2015 SANTALUCIA GROUP, LLC
Igniting passion and purpose to improve the healthcare experience.